Where are you located?
Our main office is located in Cape Coral, FL USA. However, our fulfillment center is in New Jersey, USA.
How can I contact you?
Head over to our Contact Us
When should I get a reply?
We typical answers all customer emails and messages within 48 business hours. During the weekend or during holidays it can take up to 72 hours.
When will I get my order?
We typically ship all orders within 2-8 business days
Where are my items being shipped from?
New Jersey, USA
Will I get a tracking number?
Yes, you will get an e-mail with the tracking information after the order ships.
I didn't receive my order
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Contact your courier to see if they still have your package.
- If you live with people, please ask them to see if they brought the package inside.
- Ask your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the courier location or at your neighbor's, please reach out to us at firstname.lastname@example.org with your order number.